Landlords and agents often want to know how inspections, reporting and maintenance support work before instructing KLD.

Common questions include whether photos are supplied, how reports are checked, how quickly issues can move from inspection to repair, whether the office reviews reports before sending, and how KLD helps justify a more professional service.

This page can be expanded with full question-and-answer sections as the office sees repeated queries from landlords, letting agents, estate agents and property managers.